Refreshing Micro-Market and Kiosk POS Solutions at AFV
American Food and Vending (AFV), a leading U.S. corporate culinary and refreshment service provider operating in over 35 cities, partnered with Volanté Systems to implement feature-rich, flexible, and easily managed POS and self-service kiosk solutions for their REFRESH express micro-markets, resulting in enhanced customer interaction, increased cashless payment acceptance, and successful technology integration supported by responsive ongoing support.
About AFV
American Food and Vending (AFV) is one of the largest privately-held corporate culinary and refreshment service providers in the United States. Having experienced double-digit annual growth for two straight decades, they are also the fastest-growing company in the industry.
American Food and Vending currently operates in over 35 cities across 15 states, serving hundreds of thousands of people every day.
The Challenge
AFV’s REFRESH express self-service markets are revolutionizing the face of convenience and variety in the dining experience by bringing an entirely new level of freshness and variety to typical workplace environments with higher quality food and beverage offerings.
The challenge for AFV was to find a POS partner that could execute their technology requirements of offering greater customer interaction, increased cashless payment acceptance, and an easy way to manage their self-serve kiosks.
"Volanté Systems is feature rich. Their Enterprise POS and Kiosk integration have added enormously to AFV’s success!"
— Jamie Butts, IT Director, American Food & Vending
Our Robust Solution
After comparing a number of POS companies, American Food & Vending chose Volanté Systems as the solution for their REFRESH express, micro market, self-service kiosk requirements. Volanté’s dedication to technological innovation, as well as research and development, impressed AFV along with:
- Feature Rich Solutions – Volanté’s out-of-the-box enterprise, kiosk solution contained everything AFV needed for their REFRESH express rollout
- Flexibility & Functionality – Volanté’s powerful combination of flexibility and functionality allowed AFV the freedom to meet their customers’ retail needs
- Responsive Support – As a technology partner, Volanté’s ongoing, reliable, responsive, and easily accessible support contributed to a successful partnership between AFV and Volanté Systems
Results / Benefits
Volanté POS Kiosk solution has been rolled out and is operational in over 90 sites, enabling AFV’s REFRESH express division to deliver higher levels of customer service and better manage their business.
Enterprise Management
- Menu management is centrally administrated at the head office
- Pricing updates are easily completed from the head office
- Promos are created and can be centrally managed
- Data from all kiosks are synchronized to the head office for up-to-date and continuous reporting
Kiosk Terminals
- Kiosks can be configured to accept cash, credit cards, gift cards, and even payroll deductions
- A customer-friendly interface guides the user through purchase to payment
- Kiosks are configured to be 100% unattended and available 24/7 without costly labor charges
Innovation and Expansion
- Volanté’s dedication to research and development assists AFV in their commitment to being on the cutting edge of technology in the hospitality industry
"Whenever we need any changes or customization done, Volanté’s turnaround time is pretty spectacular."
— Jamie Butts, IT Director, American Food & Vending
Conclusion
Volanté offers cutting-edge Kiosk and Micro-Market solutions that help Self Service Vending companies like AFV unlock their full potential. Our software is customized to meet the most demanding business needs. We are determined to help you reduce errors, while creating efficient and flexible solutions. Volanté has the POS solution for you.
Want to start your own success story? Contact us!
Related
Fresh Corporate Cafeteria POS Technologies to Leverage
The article highlights innovative corporate cafeteria POS technologies, emphasizing self-serve kiosks that boost sales and order accuracy by allowing customizable, guilt-free upselling, and advocates for cashless payment systems to streamline queues and enhance the overall employee dining experience.
Forecasting the Future of Self Serve Kiosks in QSR Operations
Self Serve Kiosks are rapidly transforming quick service restaurant operations by replacing traditional cashier POS systems with sleek, intuitive touchscreen stations that empower customers to independently place orders through engaging, multi-sensory interfaces, enhancing user satisfaction and operational efficiency, a trend expanding into institutional cafeterias and independent eateries worldwide.
Volanté Ranks #42 on the 2018 Growth 500 Top 50 List
Toronto-based Volanté Systems, a cloud-based point-of-sale software company founded by University of Waterloo graduates and led by CEO Joseph Lee, ranked #42 on the 2018 Growth 500 list for Canada's fastest-growing companies after achieving 400% revenue growth in two years through international expansion, enterprise market success, and innovative product diversification including Self Service Kiosk solutions.
Industries We Serve
Volanté Systems specializes in providing technology solutions for foodservice management across corporate cafeterias, hospitals, healthcare facilities, and higher education campuses, offering features like centralized menu management, integrated payroll deductions, PCI-compliant payment processing, and multi-location enterprise POS systems, supported by case studies addressing common cafeteria POS challenges and multi-location management.
AI Partnerships and Innovations at Volanté Systems
Volanté Systems has formed strategic partnerships with Amniscient to integrate AI computer vision into self-service kiosks via a single line of code, and with SAHA to enhance point-of-sale experiences by combining Volanté’s backend POS solutions with SAHA’s robotics technology across various sectors including healthcare and hospitality.
Volanté POS Software for Enterprise Foodservice
Volanté POS Software is an enterprise-grade, web-based point-of-sale solution designed for high-volume, multi-location foodservice operations, offering centralized menu management, secure PCI-compliant payments with P2PE, integrated CRM, configurable up-sell prompts, and comprehensive offer management to boost revenue, enhance customer loyalty, and streamline cafeteria efficiency across hundreds of locations.